At Sawsanah Line, we take pride in delivering your orders quickly and securely. Please review our shipping policy below for details on delivery times, costs, and order processing.

1. Shipping Coverage

We currently offer shipping within the United Arab Emirates (UAE).
International shipping will be available soon as we expand our services.

2. Processing Time

• All confirmed orders are processed within 1–3 business days (excluding weekends and public holidays).

• Once your order is processed, you will receive a confirmation message with your tracking details (if applicable).

3. Delivery Time

• Standard Delivery (within UAE): 2–5 business days after dispatch.

• Remote area deliveries may take slightly longer.

Please note: Delivery times may vary depending on location, order volume, or unforeseen courier delays.

4. Shipping Charges

• We offer free shipping on orders above AED 500 within the UAE.

• For orders below AED 500, a standard delivery fee will apply (calculated at checkout).

5. Order Tracking

Once your order is shipped, you will receive an update via WhatsApp or email with the tracking details so you can monitor your delivery progress.

6. Incorrect Address

Please ensure that your shipping address and contact details are correct at the time of placing your order. Sawsanah Line will not be responsible for delays or lost orders due to incorrect or incomplete addresses.

7. Undelivered Packages

If a delivery attempt fails due to the customer being unavailable or providing incorrect details, re-delivery charges may apply.

8. Pre-Order & Coming Soon Items

If your order includes pre-order or coming soon items (such as our upcoming perfume collection), shipping times will be communicated separately once the product is available.

9. Contact Us

For any questions regarding shipping or delivery updates, feel free to contact our support team:

📧 Email: sawsanahgroup@gmail.com
💬 WhatsApp: +971 52 837 4083
📍 Location: Dubai, United Arab Emirates